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CIA Insurance Clients Guide

Welcome to the MountainOne Family!

CIA Insurance Agency, Inc. dba Cross Insurance – Pittsfield is now MountainOne Insurance Agency!

We are pleased to announce that MountainOne Insurance Agency has recently acquired CIA Insurance Agency, Inc. dba Cross Insurance – Pittsfield. Our newly combined agency offers five additional office locations throughout Berkshire County, and other benefits such as access to several new insurance companies, enhanced in-house claims services and technology solutions.

What changes can I expect?

You can rest assured you will continue to see the same familiar faces, receive the same level of excellent customer service, and have access to the same great products and valuable solutions you’ve come to expect at your local office at 101 South Street in Pittsfield. You will, however, see exciting updates to our building signage, stationery, email addresses, and other items as we transition to the MountainOne name and brand. You may also see some new faces over time as we hire additional staff to further support you, your families and your businesses.

Who is MountainOne Insurance Agency?

MountainOne Insurance is based in Berkshire County with six locations across Pittsfield, North Adams and Williamstown. We offer Personal & Business Property & Casualty Insurance, Surety Bonding, Employee Benefits & Life and Medicare solutions. We now employ a staff of 50 insurance professionals from our local communities.

For generations, MountainOne has been dedicated to offering the best products and services to help bring clarity and confidence to your financial lives. We value the deep roots this company has in the community, and are committed to maintaining the legacy of the four storied insurance agencies that now make up MountainOne Insurance Agency:

  • Stevenson & Company, founded in 1867, and Coakley, Pierpan, Dolan & Collins Insurance Agency, founded in 1927, combined to create MountainOne Insurance in 2014.
  • Bardwell, Bowlby & Karam Insurance Agency founded in 1916, and Colt Insurance Agency, founded in 1936, acquired by CIA Insurance Agency, Inc. dba Cross Insurance – Pittsfield in 2016.

It is our pleasure to welcome you to the MountainOne family. Please don’t hesitate to contact us with any questions, or just to say hello! Wishing you a happy and healthy new year!

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HOLIDAY NOTICE: In observance of Thanksgiving, all MountainOne offices will be closed on Thursday, November 23. On Friday, November 24, MountainOne Insurance will be closed, MountainOne Investments will close at 1 pm, and MountainOne Bank will be open normal business hours. As always, our Digital Banking services are available 24 hours a day.