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A Message to Our Valued Customers


We understand this may be a challenging and stressful time given the major events that have occurred in our industry over the last few days. Don’t fret – we’ve got you! Here are the top three things you need to know:

  1. First and foremost, we want to ensure you that as a DIF Member Bank, all deposits with MountainOne are fully insured in excess of FDIC coverage. You can find our DIF membership verbiage on all website, print and digital communications.
  2. Second, you can rest assured the Massachusetts banking system is strong, stable, and reliable. MountainOne, specifically, is coming off our most financially successful year in our history. Our capital base and asset quality are very strong, and we have a well-defined strategic direction with a focus on local customers and businesses.
  3. Lastly, our Mountaineers are here to guide you through any uncertainty. It’s in our nature! We encourage you to reach out to your banker and lender if you have any questions about your accounts, or the recent events that have taken place in the banking industry.


Personal & Business Banking

Randy Burdick, Vice President
Berkshires Regional Community Banking Officer

Lucille Weare, Vice President
South Shore Regional Community Banking Officer

Commercial Lenders

Click here for a full listing and contact information for our Commercial Lenders.

Please don’t hesitate to contact us with your questions. The MountainOne herd is our top priority, and our Mountaineers are at the ready to assist you.

Thank you,
Your Customer Care Team
MountainOne Bank

Media Inquiries: please contact Jill Amato, SVP, Marketing & Community Banking at
617-285-9411 or

SCHEDULED MAINTENANCE: Online & Mobile Banking will be unavailable on Sunday, September 24, between 12:00am–6:00am due to routine system maintenance. Should you need access to your accounts, please arrange to submit transactions before or after this scheduled maintenance, visit your local MountainOne branch or call our Customer Care Team during normal business hours at 855.444.6861.

All MountainOne offices will close early on Tuesday, September 19 at 1:00 pm, so our Mountaineers can attend our annual ‘All Mountaineer’ companywide event. Normal business hours will resume on September 20. As always, online and mobile banking services are available 24 hours a day, seven days a week. Click the button for more information.