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A Message to Our Valued Customers

 

In 2023, several major events occurred within the financial services industry that caused consumer concern regarding the safety of their deposits. While these events have since passed, and did not impact MountainOne in any way, we want to share the following information with you so you are well informed. It’s in our nature!

Here are the top three things you need to know:

  1. First and foremost, we want to ensure you that as a DIF Member Bank, all deposits with MountainOne are fully insured in excess of FDIC coverage. You can find our DIF membership verbiage on all website, print and digital communications.
  2. Second, you can rest assured the Massachusetts banking system is strong, stable, and reliable. MountainOne, specifically, is a growing institution, and well positioned for today’s economic environment. Our capital base and asset quality are very strong, and we have a well-defined strategic direction with a focus on local customers and businesses. Our most recent Annual Report includes a deep dive on our financial position.
  3. Lastly, our Mountaineers are here to guide you through any uncertainty. It’s in our nature! We encourage you to reach out to your banker and lender if you have any questions about your accounts, or the recent events that have taken place in the banking industry.

 

Personal & Business Banking

Randy Burdick, Vice President
Berkshires Regional Community Banking Officer
413-663-2161
randy.burdick@mountainone.com

Lucille Weare, Vice President
South Shore Regional Community Banking Officer
781-681-7207
lucille.weare@mountainone.com

Commercial Lenders

Click here for a full listing and contact information for our Commercial Lenders.

Please don’t hesitate to contact us with your questions. The MountainOne herd is our top priority, and our Mountaineers are at the ready to assist you.

Thank you,
Your Customer Care Team
MountainOne Bank

Please don’t hesitate to contact us with your questions. The MountainOne herd is our top priority, and our Mountaineers are at the ready to assist you.

Thank you,
Your Customer Care Team
MountainOne Bank

PROTECTING THE HERD: We have received recent reports of Fraudsters impersonating MountainOne representatives in an effort to gather customers' personal or account credentials. They may claim a correction needs to be made to your account or ask you to verify your personal or account credentials. MountainOne WILL NEVER REQUEST your account credentials, and you should never share your account credentials with anyone. If you are ever in doubt regarding a call or email you received, please call us at 855.444.6861.