We’ve got you covered! With the recent events impacting the financial industry, we understand you may have questions, and even concerns, about the safety of your own deposits. First, you can rest assured that as a DIF Member Bank, all deposits with MountainOne are fully insured in excess of existing FDIC coverage. Still feeling unsure? Don’t fret! Our Mountaineers are here to guide you through any uncertainty. It’s in our nature! Learn more.
Please call 833-933-1681 in the U.S. or +1-812-647-9794 International to report a lost or stolen debit or ATM card.
When you get to the enter a password screen and you have forgotten your password, click on “I’ve forgotten my Password, what do I do now?”.
Call for general inquiries, online banking assistance, SWIFT Code Information.
|Monday – Friday||8:00am – 6:00pm|
|Saturday||9:00am – noon|
Bill Pay Assistance:
Mail Deposits or Bank Correspondence to
93 Main Street
PO Box 997
North Adams, MA 01247-9924
Call us before any travel to ensure your debit card works wherever you are. 855-444-6861
Report a Lost or Stolen Debit or ATM Card:
833-933-1681 U.S. or +1-812-647-9794 International
Debit Card not working?
Cardholders who are contacted by FIS Card Fraud Detection should respond to the number provided in their SMS or phone message. If you do not have the number, please contact us at 855-444-6861 , and we will provide a number to contact directly to verify transactions.
Cardmember Services & Report a Lost or
Stolen Credit Card