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Customer Service

Frequently Asked Questions

Please call 833-933-1681 in the U.S. or +1-812-647-9794 International to report a lost or stolen debit or ATM card.

  1. Talk to your mortgage guide to schedule a recurring electronic payment.
  2. Stop by a branch location (link to Locations & ATMs page) to make a payment.
  3. Mail loan payment stub and payment to:
    MountainOne Bank
    93 Main Street
    North Adams, MA 01247

Email Us – click the button below to access our email form.

Contact Us

SCHEDULED MAINTENANCE: Digital Banking may be unavailable on Sunday, May 19, between 12:00am–4:00am for routine system maintenance. Please submit any transactions before or after this timeframe. Thank you!

HOLIDAY NOTICE: In observance of Memorial Day, all MountainOne offices will be closed Monday, May 27. As always, our Digital Banking services are available 24 hours a day.