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Fraud Center

This page provides you with timely Safety and Security information, as well as tips and tricks to keep you and your accounts safe and secure. Be sure to check back often!

Security

Protecting the Herd

This page provides you with timely Safety and Security information, as well as tips and tricks to keep you and your accounts safe and secure. Be sure to check back often!

We’d move mountains to protect your accounts. That’s why MountainOne invests in enhanced fraud monitoring tools that can help detect unwanted account activity hopefully before it’s too late. If we see something unusual, we may give you a call! If you receive a call from one of our Mountaineers, don’t fret! We’ll ask you a few questions to confirm the details of your transactions, but we won’t ever ask you for your non-public personal information over the phone.

Furthermore, MountainOne does not use unsolicited email, text messages or any social media to discuss your account information, or to ask for non-public personal information. If you are ever in doubt regarding a communication you received, please hang up and contact us directly or 855-444-6861 .

Bottom line? We’re helping in the fight to stopping fraud in its tracks. It’s in our nature!

Fraud Resources

The Federal Trade Commission provides excellent information on fraud scams.

Need help?

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SCHEDULED MAINTENANCE: Online & Mobile Banking will be unavailable on Sunday, September 24, between 12:00am–6:00am due to routine system maintenance. Should you need access to your accounts, please arrange to submit transactions before or after this scheduled maintenance, visit your local MountainOne branch or call our Customer Care Team during normal business hours at 855.444.6861.

All MountainOne offices will close early on Tuesday, September 19 at 1:00 pm, so our Mountaineers can attend our annual ‘All Mountaineer’ companywide event. Normal business hours will resume on September 20. As always, online and mobile banking services are available 24 hours a day, seven days a week. Click the button for more information.