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Mobile Banking Privacy Statement

MountainOne Bank

Last Revised September 2023

This Statement applies when you use our mobile banking products, services, software, and applications or apps (collectively, “Mobile Products”). The Statement explains how we collect, use, protect and disclose information and data, directly or through service providers, in connection with your use of Mobile Products. The Statement supplements the separate MountainOne Bank Privacy Notice (“Privacy Notice”), which, along with this Statement, describes the privacy and data security practices the Bank follows.

Your Right to Opt Out of Collecting and Sharing Information Through Our Mobile Products
When you use Mobile Products or click Accept below, you agree to the terms of this Statement and you are providing consent for our use and disclosure of information about you through our Mobile Products in accordance with this Statement. You have the right to opt out of the disclosure of such information by not enrolling in, using, or installing Mobile Products, or by unenrolling from and uninstalling all Mobile Products. Unenrolling from and uninstalling the Mobile Products may not, and in cases of information shared with third parties will not, delete information we have previously gathered or disclosed. Please see the Privacy Notice for a statement of your rights to opt out of sharing of your information by MountainOne other than through our Mobile Products, and how to do so.

What types of information are collected by Mobile Products?
The types of information we may collect through our Mobile Products can include:

  • Contact information such as name, address, email address, phone or mobile number
  • Login credentials and unique device identifiers
  • Information about your location
  • Information about your use of the service including payment information
  • Photographs and other files that you intentionally share with us through Mobile Products, such as photographs of checks that you share in order to use the Mobile Deposit service, or files you attach to secure messages
  • Contacts that you input or share in order to make person-to-person payments or other funds transfers

Some information is collected automatically and does not require any action on your part. This information may include unique device identifiers including but not limited to Internet Protocol (IP) addresses; browser type and version, the date, time, and length of your visit; pages visited; and activity. The information collected is used to enrich app features, simplify your user experience, and improve the service offered to you. You may be asked to grant permission to access features on your mobile device, which may include but is not limited to, the following:


Permission: Allows Access To: Purpose:
Access to external storage Files/media on the device Secure Message Attachments
Audio The device’s microphone Chat
Camera The device’s camera Mobile Deposit
Contacts Contacts on the device Person to Person Payments Recipient List
Diagnostics and Crash Logs App performance information Assist with diagnostics and performance
Location Your location Maps, Fraud Prevention and Security


Disclosure of Your Personal Information
We may disclose information that is collected about you as described in the Privacy Notice and in this Statement. We may disclose aggregated, anonymous user behavior information and Biller Account Information with third parties. We may also permit third parties to use any such information in an aggregated and anonymous form for data analytics purposes.

MountainOne Bank Mobile Banking Privacy Statement Updates
We reserve the right to update this Policy at any time. When changes are made, we will revise the “Last Revised” date on this page. Any changes made to our Policy will become effective upon posting except to the extent applicable law requires other notice to you, in which case we will comply with applicable law.

MountainOne Bank takes your privacy and the security of your personal information very seriously. We use security controls that comply with applicable federal laws to protect your personal information against unauthorized access and use. The safety and security of your information also depends on you. The Bank is entitled to act on instructions received through the App using your login credentials. You shall protect the confidentiality of your account and account number, user ID, password, security questions, the image you select to authenticate your account, personal passphrase, multi-factor authentication devices and passcodes, geolocation information, and other authentication methods (collectively, “login credentials”). You shall not, under any circumstances, disclose your login credentials to any person whom you have not formally authorized to access and make transactions with your account. We ask you not to share your login credentials with anyone.

If you have questions about this Statement, please contact the Bank at 855-444-6861.


SCHEDULED MAINTENANCE: Digital Banking may be unavailable on Sunday, July 28, between 12:00am–4:00am for routine system maintenance. Please submit any transactions before or after this timeframe. Thank you!