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Personal Financial Relief

We're here to help you navigate this rough terrain.

Learn about our Relief Programs for Individuals below.

Deposit Relief

We know times are tough. Whether you need financial relief, or you just need an extra hand using some of MountainOne’s digital banking services, we are here to help! Please contact us at 855-444-6861 to discuss your options. We will listen, review your account(s), and help to identify a solution that’s best for your unique situation. You can also complete one of the Online Request Forms below.

By completing an Online Request Form, our team will be alerted of your request and will contact you within 1 business day.

Request an Early CD Withdrawal

Customers in need of increased cash flow due to financial hardship can request a one-time early CD withdrawal up to $25,000 without penalty.

Get help with Online Banking, Mobile Banking or Bill Pay

We offer an array of digital banking services that enable customers to do their banking from home. Our team is happy to help you get set up, and to explain the features and benefits of our platform.

Loan Relief

Mortgage & Consumer Loan Deferments

We are happy to offer loan deferments to qualifying borrowers to help you avoid delinquencies and negative credit bureau reporting. Please contact our Loan Operations team to discuss your needs and a solution that will get you back on track.

Through the program, we may be able to grant a deferral of loan payments, including escrow payments if required, to borrowers whose loans are held in MountainOne Bank’s portfolio (i.e. not serviced for outside investors). This option is available to home mortgage loans and lines of credit, and other secured and unsecured consumer loans and lines of credit.

  1. The loan must be held by MountainOne Bank in our loan portfolio; not serviced by MountainOne Bank for other investors (such as Fannie Mae);
  2. If a mortgage, the property mortgaged must be the Borrower’s primary residence; and 
  3. Borrower may need to provide documentation to demonstrate that they have experienced a financial hardship.
  1. Submit your request online by completing our Online Loan Deferral Request Form.
  2. Contact MountainOne Bank by telephone at 855-444-6861.

We will confirm receipt of your request within 1 business day. We will review your request and contact you as needed for additional information, using the email address and/or phone number provided on your Online Form.

Under the Loan Payment Deferral Program, payments of interest and, if requested, escrow (for taxes and insurance) that would otherwise be due during the Deferral Period will instead be deferred until the maturity date of the loan, which will not be extended.

The deferral of interest and escrow means that the borrower may pay the Bank more total interest than was disclosed at the time of the signing of the loan agreement, and will result in a balloon payment at the time of the final payment required by the loan agreement, unless additional payments of principal were (or are) made during the life of the loan. The maturity date of the loan will not change.

MountainOne Bank is not forgiving any payments under the Loan Payment Deferral Program and interest will continue to accrue during the Deferral Period.

The program will be administered fairly and impartially to all eligible customers, consistent with MountainOne Bank’s policies prohibiting discrimination against persons on any prohibited basis (such as classes of persons protected by the federal Equal Credit Opportunity Act and the laws and regulations enforced by the Massachusetts Commissioner Against Discrimination), and to allow MountainOne Bank to expedite the loan modification without performing any new underwriting.

Please call our Customer Care Center at 855.444.6861 Monday through Friday 8am-6pm and Saturday 9am-12pm.


Please call us Monday – Friday from 8am-6pm or Saturday from 9am-12pm.

PHONE SYSTEM UPGRADE: All MountainOne's phones and voicemail will be unavailable beginning at 4:00 pm on Tuesday, April 16 while we upgrade our telephone system. We appreciate your patience, and as always, our Online and Mobile Banking services are available 24 hours a day. Thank you!