Business Security

Protecting Your Business

We’d move mountains to protect your accounts. That’s why MountainOne invests in enhanced fraud monitoring tools that can help detect unwanted account activity hopefully before it’s too late. If we see something unusual, we may give you a call! If you receive a call from one of our Mountaineers, don’t fret! We’ll ask you a few questions to confirm the details of your transactions, but we won’t ever ask you for your non-public personal information over the phone.

Furthermore, MountainOne does not use unsolicited email, text messages or any social media to discuss your account information, or to ask for non-public personal information. If you are ever in doubt regarding a communication you received, please hang up and contact us directly or 855.444.6861.

Bottom line? We’re helping in the fight to stopping fraud in its tracks. It’s in our nature!

Quicklinks

Report Lost or Stolen Card
Stop Payment Request
Important Updates & Scam Alerts
Identity Theft Resources
Fraud Resources

Protect Your Small Business from Account Fraud

Corporate account takeover is a type of fraud where thieves gain access to a business’ finances to make unauthorized transactions, including transferring funds from the company, creating and adding new fake employees to payroll, and stealing sensitive customer information that may not be recoverable. MountainOne Bank recommends following these tips to keep your small business safe.

Educate your employees

You and your employees are the first line of defense against corporate account takeover. A strong security program paired with employee education about the warning signs, safe practices, and responses to a suspected takeover are essential to protecting your company and customers.

Protect your online environment

It is important to protect your cyber environment just as you would your cash and physical location. Do not use unprotected internet connections. Encrypt sensitive data and keep updated virus protections on your computer. Use complex passwords and change them periodically.

Partner with your bank to prevent unauthorized transactions

Talk to MountainOne Bank about programs that safeguard you from unauthorized transactions. Positive Pay and other services offer call backs, device authentication, multi-person approval processes and batch limits help protect you from fraud.

Pay attention to suspicious activity and react quickly

Look out for unexplained account or network activity, pop ups, and suspicious emails. If detected, immediately contact MountainOne Bank, stop all online activity and remove any systems that may have been compromised. Keep records of what happened.

Understand your responsibilities and liabilities

The account agreement with MountainOne Bank will detail what commercially reasonable security measures are required in your business. It is critical that you understand and implement the security safeguards in the agreement. If you don’t, you could be liable for losses resulting from a takeover. Talk to MountainOne Bank if you have any questions about your responsibilities.