Please call 833-933-1681 in the U.S. or +1-812-647-9794 International to report a lost or stolen debit or ATM card.
Click the button below to access our email form.
Call for general inquiries, online banking assistance, SWIFT Code Information.
| Day | Time |
|---|---|
| Monday – Friday | 8:00am – 5:00pm |
| Saturday | 9:00am – noon |
Bill Pay Assistance:
844-375-3541
Quicken Assistance:
888-311-7276
Mail Deposits or Bank Correspondence to
93 Main Street
PO Box 997
North Adams, MA 01247-9924
Traveling?
If you have digital banking, please visit Card Controls to add travel notes. You may also call us before any travel to ensure your debit card works wherever you are. 855-444-6861
Report a Lost or Stolen Debit or ATM Card:
833-933-1681 U.S. or +1-812-647-9794 International
Debit Card not working?
Cardholders who are contacted by FIS Card Fraud Detection should respond to the number provided in their SMS or phone message. If you do not have the number, please contact us at 855-444-6861 , and we will provide a number to contact directly to verify transactions.
Cardmember Services & Report a Lost or Stolen Credit Card
Consumer 800-558-3424
Business 800-552-8855
Routing Number
211871015
SCHEDULED MAINTENANCE: Digital Banking may be unavailable on Sunday, December 7, between 12:00am–4:00am for routine system maintenance. Please submit any transactions before or after this timeframe. Thank you!
WINTER STORM ALERT: MountainOne offices & branches in Berkshire County & Pioneer Valley (North Adams, Pittsfield, Williamstown, Stockbridge, Longmeadow, West Springfield, and Wilbraham) will close at 3 pm today, Tuesday, December 2. The South Shore branches (Rockland, Quincy, and Scituate) remain open normal business hours. Please stay safe! As always, our Online and Mobile Banking services are available 24 hours a day.
HOLIDAY NOTICE: In observance of Christmas, all MountainOne offices will close at 12 pm on Wednesday, December 24, and will be closed on Thursday, December 25. As always, our Digital Banking services are available 24 hours a day.