Personal Lines Supervisor
Berkshire County
Shannon Dozier joined MountainOne Insurance Agency in 2021 and has worked her way up to Personal Lines Manager, where she oversees daily service operations and leads a team of account managers supporting a diverse book of business. A licensed insurance professional, she plays a key role in staff development and ensures consistent service standards across the department. Known for her collaborative leadership style and strong commitment to client care, Shannon focuses on empowering her team, strengthening processes, and enhancing the overall customer experience within the Personal Lines department.