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Important: Post-Launch Checklist

Customers should review the following information within the Digital Banking Platform to confirm everything is correct after launch.

  1. Your Accounts
    Verify all your accounts are listed, and available to transact.
  2. Your Scheduled Transfers
    Review any scheduled or recurring transfers. Make sure they are all listed and correct. Approve the transfers to ensure they process and continue to process on the scheduled dates.
  3. Your Account Alerts
    Review any transaction and security alerts you had set up in the prior platform. Verify all alert information is correct.
  4. Your Bill Pay Information
    Review Bill Pay recipients, scheduled payments, and recurring payments to ensure accuracy.

SCHEDULED MAINTENANCE: Digital Banking may be unavailable on Sunday, December 7, between 12:00am–4:00am for routine system maintenance. Please submit any transactions before or after this timeframe. Thank you!

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WINTER STORM ALERT: MountainOne offices & branches in Berkshire County & Pioneer Valley (North Adams, Pittsfield, Williamstown, Stockbridge, Longmeadow, West Springfield, and Wilbraham) will close at 3 pm today, Tuesday, December 2. The South Shore branches (Rockland, Quincy, and Scituate) remain open normal business hours. Please stay safe! As always, our Online and Mobile Banking services are available 24 hours a day.

HOLIDAY NOTICE: In observance of Christmas, all MountainOne offices will close at 12 pm on Wednesday, December 24, and will be closed on Thursday, December 25. As always, our Digital Banking services are available 24 hours a day.

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HOLIDAY NOTICE: All MountainOne offices will close early at 2:00 pm on Wednesday, December 31 (New Year’s Eve) and will be closed on Thursday, January 1 (New Year’s Day). As always, our Digital Banking services are available 24 hours a day.

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