Please note our revised hours for the New Year’s Holiday:
New Year’s Eve: Tuesday, December 31
All Locations Close at 3 pm
New Year’s Day: Wednesday, January 1
All Locations Closed
Should you need any assistance, please stop into your local branch or contact our Customer Care team at 855-444-6861. We are happy to assist you! As always, our digital banking services are available 24 hours a day, and seven days a week.
BANK CUTOFF TIMES
Wire, ACH, Remote Capture and Mobile deposits will still be processed on New Year’s Eve. Please note the following cutoff times for New Year’s Eve:
Wire and ACH transactions must be submitted by 2:00 pm on December 31 in order to be processed that day. Requests received via Digital Banking after 2:00 pm will be processed on the next business day: Thursday, January 2.
Remote, ATM and Mobile Deposits must be submitted by 2:00 pm on December 31 in order to be processed that day. Deposits made after 2:00 pm will be reviewed and processed on the next business day: Thursday, January 2.
A friendly reminder to customers using our Positive Pay feature to be sure to review and decision any exceptions before the normal 12 pm cutoff on December 31. If exceptions are not decisioned by 12 pm, the items will be returned unpaid.
We truly appreciate having you as a customer and wish you a wonderful winter, happy holidays and a great 2025!
PROTECTING THE HERD: We have received recent reports of Fraudsters impersonating MountainOne representatives in an effort to gather customers' personal or account credentials. They may claim a correction needs to be made to your account or ask you to verify your personal or account credentials. MountainOne WILL NEVER REQUEST your account credentials, and you should never share your account credentials with anyone. If you are ever in doubt regarding a call or email you received, please call us at 855.444.6861.